مركز المساعدة
الخطط والفواتير
الاشتراك، الترقية، الفواتير، BYOK
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01
Plans overview
Slima's 4 plans and who they're for — no prices / quotas (see /plans). This article: the shape of each tier.
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02
Start a free Pro trial
How a Pro trial starts, what it gets you, what happens when it ends (no specific days — see /plans).
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03
Subscribe / upgrade / downgrade
How to upgrade from Free / Starter to Pro / Team; how to downgrade; when each takes effect. Via Stripe Checkout / Customer Portal.
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04
Manage subscription via Stripe Customer Portal
Account → Subscription → "Stripe Portal" opens the Stripe Customer Portal — change plan / payment method / see history / download invoices.
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05
Credits and quota concepts
Slima measures AI ops in credits. Each month has a quota; you can buy Packs. The UI surfaces "total balance", "pre-op estimate", "used" in a few fixed places.
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06
Where to see your balance
Balance is visible in four places: Activity Bar tooltip / Account → Credits / report card / pre-AI-op dialog.
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07
Report Pack purchase
Used up this month's credits but want more readings → buy a Report Pack. One-time, doesn't expire, doesn't change your subscription.
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08
Invoices and receipts
Every subscription / Pack invoice / receipt is in the Stripe Customer Portal. You can set company name / VAT number at Stripe Checkout time.
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09
Cancel and refund policy
How to cancel, when it takes effect, refund conditions. Detailed policy text lives in Slima's Terms.