Help & Privacy

Privacy, AI issues, recovery, reporting, glossary

Your data & privacy

• 01 Where your data lives Slima's four storage layers: cloud DB, object storage (cover / media), frontend IndexedDB, desktop local files.
• 02 Who can see your content Slima employees / AI providers / share-link recipients — the full content-visibility matrix.
• 03 AI training policy Slima's promise: your work is never used for AI training. The mechanism — no internal training pipeline ingests user content, and AI providers are contractually opted out of training.

AI issues

• 01 AI slow or stuck Diagnose + handle slow / stuck AI Coach: cancel-retry, change model, check network, resume streaming.
• 02 AI quota exhausted When weekly AI credits run out the chat panel shows a "credits exhausted" banner — buy credits, upgrade, or wait for the next reset.

Editor & sync issues

• 01 Editor and sync issues Editor frozen / can't type / sync error / sync indicator — diagnostic list.
• 02 Recover lost text Feeling like your work vanished: 4-layer recovery SOP. Local snapshot → auto-version → manual version → export backup.

Desktop / PWA install

• 01 Desktop / PWA install or update failures Electron desktop install fails / PWA can't add to home / update stuck — common causes + fixes.

Report & contact

• 01 Report a bug or suggest a feature Report a bug or suggest a feature via Email (support@slima.ai) or Discord. Provide: steps, expected, actual, browser / OS.
• 02 Contact support Slima support channels: in-app report / suggest form, Email, Discord. Response times.

Glossary

• 01 Glossary (zh-TW / en) Bilingual glossary of every Slima term: Snapshot, Persona, Credit, Reading report, etc.

Account deletion & export

• 01 Account deletion + data export (cross-link) The leave-Slima sequence: export your data, revoke authorized apps, then schedule account deletion.

Deprecated features

• 01 Deprecated features Branch (merged into version history), AI Agent 5 modes (merged into AI Coach), Garden / Sanctum (renamed to Works / Archive). Why removed + what now.