Cancel and refund policy
Cancelling a subscription, refund policy, and what happens after — all here.
How to cancel
Account → Subscription → "Cancel subscription"
This takes you to Stripe Customer Portal to complete the cancellation (Slima's subscriptions are managed by Stripe).
What happens after cancelling
- Current billing cycle keeps the paid plan — all Pro features still work
- After the cycle ends, account drops to Free automatically
- Data is fully preserved — books, version history, AI chats, settings all stay
- No more auto-charges
Changed your mind?
After cancelling, if you want to resubscribe:
- Current cycle hasn't ended: hit "Resume subscription" in Stripe Customer Portal — no extra charge
- Current cycle has ended: go through the normal subscribe flow, see Subscribe / upgrade
Refund policy
Full terms at Slima Terms of Service — general principles:
| Type | Refund rule |
|---|---|
| Subscription fee | Generally not refundable after a full billing cycle has passed |
| Report Pack add-ons | Unused + within a short window — can request a refund |
| Mistaken / duplicate charges | Contact support, handled manually |
How to request a refund
From inside Slima, use Contact support and include:
- Transaction ID (find it in Stripe Customer Portal → Transaction history)
- Reason
- Preferred resolution (refund to original method / store credits / plan swap)
Typically a few business days to respond.
EU 14-day cooling-off
EU users have a GDPR-mandated 14-day cooling-off period — you can cancel and get a full refund within 14 days of first subscribing, no conditions attached. Exact terms in the Terms of Service.
Cancel ≠ delete account
Two different things:
| Action | Account | Data | Billing |
|---|---|---|---|
| Cancel subscription | Still active, drops to Free | All preserved | No more charges |
| Delete account | Permanently gone after 30 days | Erased after 30 days | Subscription also cancels immediately |
Just want to stop paying → cancel. Leaving Slima entirely → Delete account.
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